Terms of Sale • MarkiDieux

MADE-TO-ORDER

MarkiDieux products are all made-to-order, meaning that no pre-made products are kept in stock and each item in your order will be made specifically for you.

PROCESSING TIME

Typically orders will be crafted, packaged, and ready to ship in 3-4 business days. Larger orders or orders made within periods of high sales volume may take longer, but will be ready to ship within 7-10 days of purchase unless notified otherwise.

PRODUCT VARIABILITY

All MarkiDieux products are handmade. The photos shown are examples and the final products will match these photos in look and quality with the exception of differences due to the handmade manufacturing process, the natural variability in beads, availability of supply, and any improvements that may have been made to the manufacturing process. Any parts substituted will be of same or higher quality.

PRODUCT HANDLING & CARE

Your new MarkiDieux products have been designed for long life under normal everyday use. However, the bendable nature of the wire that allows the pieces to be made allows them to be bent while being used as well. While any accidental bends can be straightened, repeated bending will make the metal brittle and can cause the wire to break. Avoid bending the pieces by keeping them in a safe container like the box they arrive in when not in use.

Likewise, the wire of the removable stitch markers should retain their shape unless excessive force is used on them. If this happens, they will likely no longer function properly.

PRODUCT SIZES

All products are as uniform as is possible, but due to their handmade nature please remember that their sizes are approximate. The following is the approximate range in sizes for all MarkiDieux products per category.

Abacus Row Counters: 9 1/4″
Earrings:
Knitting Stitch Markers:
Removable Stitch Markers:

MADE-TO-ORDER

MarkiDieux products are all made-to-order, meaning that no pre-made products are kept in stock and each item in your order will be made specifically for you.

MADE-TO-ORDER

MarkiDieux products are all made-to-order, meaning that no pre-made products are kept in stock and each item in your order will be made specifically for you.

PRODUCT VARIABILITY

PRODUCT HANDLING & CARE

Likewise, the wire of the removable stitch markers should retain their shape unless excessive force is used on them. If this happens, they will likely no longer function properly.

PRODUCT SIZES

Abacus Row Counters: 9 1/4″
Earrings:
Knitting Stitch Markers:
Removable Stitch Markers:

SHIPPING

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Your product(s) will be shipped through the following carriers:

* USPS

International shipping:

Rolani’s Wonderland happily supports and loves its international customers. All International products are shipped through USPS.

International Shipping Now Available to:
Canada, Australia, New Zealand, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Norway, Russia, Sweden, Switzerland, The Netherlands, and the UK.

Rolani’s Wonderland is not responsible for any customs duties, taxes, processing fees, or brokerage fees incurred for international shipping. These charges come from your country during importation of your package.

Cost calculations:

Rolani’s Wonderland always does it’s best to apply fair shipping costs to each order.

* International shipping costs are calculated automatically during checkout.

Timeline:

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need between 2-3 weeks to be handcrafted for you.

RETURNS—-

All handmade goods, personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund due to the nature of our products.

All products are inspected thoroughly for flaws and defects. If your item arrives defective due to manufacturer error a return may be accepted. However, we are not responsible for damages caused by shipping carriers.

Additional non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer until your proof of purchase has been approved.

Refunds:

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rolaniswonderland.com

Sale items:

Only regular priced items may be refunded, sale items cannot be refunded and are considered a final sale.

Shipping:

To return your product, you should mail your product to:

Rolani’s Wonderland

3400 Panama Ln. Ste. F PMB 101
Bakersfield, CA 93313

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.