FAQ

Frequently Asked Questions (FAQs) …

     … about Products

What types of materials do you use to create MarkiDieux products?

At MarkiDieux, my goals is to provide the most durable and environmentally friendly products possible.  Toward that end, I use metals, glass/crystal, and wood.  Wherever possible, I use metals that are hypo-allergenic.

What are lampwork beads?

Lampwork beads are created individually by artists using an open flame torch and colored glass rods.  The artist melts glass and shapes the beads using tools and the flow of the molten glass.  This is a time and skill intensive craft and I am proud to be able to offer lampwork beads to my customers while supporting these artisans.

What does silver-plated mean?

Silver-plated means that a base metal, commonly copper or brass, is covered with a thin layer of silver.  Silver-plating keeps the weight of the item light and the cost of the item down without losing the beauty of the silver.  Depending on use, the silver plating can last as long as 20 years without rubbing off.

Should I worry about damaging my products?

MarkiDieux products are built with durability in mind.  Gentle everyday use and safe storage will keep your pieces looking their best.  Because life happens, I do offer repair service for MarkiDieux products purchased through my shop at MarkiDieux.com.

My MarkiDieux product is damaged, can it be fixed? (more…)

How do I care for my MarkiDieux products?

To protect silver plating and any finishes that may be on your beads, gently wipe your pieces with a damp soft cloth and then dry with another soft cloth.  Very light buffing with a dry soft cloth will help restore shine.

My MarkiDieux product is damaged, can it be fixed?

Any piece purchased through MarkiDieux.com may be returned for repairs free of charge within 30 days of receiving the item.  After 30 days, a fee will be charged for repairs consisting of a flat charge of $20 plus the cost of labor and materials.

How do I contact customer service?


     … about Orders

How long will it be before my product(s) arrive?

Processing Time

MarkiDieux products are all made-to-order (MTO).  This means that I do not carry completed stock for immediate shipping. Since I carry a wide variety of products, I do not keep all materials in stock as this is very cost-prohibitive.  Therefore, I require time to make the products which takes usually within 1-4 days.  Very large orders will take longer.  Time will be also be needed for my supplier(s) to process and ship any materials that I do not have on hand.  This usually takes 5-7 days, but some suppliers will take longer.  For example, lampwork beads will need hand-manufacturing time as well as shipping.  A few of my suppliers are overseas, and this can add significantly to the manufacturer’s shipping time.

Please contact me before ordering if your order is time-sensitive so I can give you a realistic estimate on delivery.

Most orders will be processed within 7 days after receipt of payment.

Shipping Time

After I process your order, I will ship your products to you.  You will be notified by email when your order ships.

I send all of my orders through USPS.  Unless a quicker delivery method is chosen (Priority Mail or Priority Mail Express), I will send your order by First Class mail.

How much does shipping cost?

How much does shipping cost?

Domestic Shipping – Envelope

USPS First Class Mail - Envelope
$3 USD
Flat Rate, 1-3 business day delivery
For orders under $100 USD
Bubble wrap mailing envelope
USPS First Class Mail - Envelope
FREE
Free Shipping, 1-3 business day delivery
For orders $100 USD or more
Bubble wrap mailing envelope
USPS Priority Mail Express - Envelope
$20 USD
Flat Rate, 1-2 business day delivery
For orders of any value
Bubble wrap mailing envelope

Domestic Shipping – Box

USPS First Class Mail - Box
$12 USD
Flat Rate, 1-3 business day delivery
For orders under $150 USD
Shipping Box
USPS First Class Mail - Box
FREE
Free Shipping, 1-3 business day delivery
For orders $150 USD or more
Shipping Box
USPS Priority Mail Express - Box
$50 USD
Flat Rate, 1-2 business day delivery
For orders of any value
Shipping Box

International Shipping – Envelope

USPS First Class Mail International - Envelope
$12 USD
Flat rate, delivery time varies
For orders under $100 USD
Bubble wrap mailing envelope
USPS First Class International - Envelope
FREE
Free Shipping, delivery time varies
For orders $100 USD or more
Bubble wrap mailing envelope
USPS Priority Mail International - Envelope
$30 USD
Flat rate, 6-10 business day delivery
For orders of any value
Bubble wrap mailing envelope
USPS Priority Mail Express International - Envelope
$60 USD
Flat Rate, 3-5 business days delivery
For orders of any value
Bubble wrap mailing envelope

International Shipping – Box

USPS First Class Mail International - Box
$50 USD
Flat rate, delivery time varies
For orders under $150 USD
Shipping Box
USPS First Class International - Box
FREE
Free Shipping, delivery time varies
For orders $150 USD or more
Shipping Box
USPS Priority Mail International - Box
$60 USD
Flat rate, 6-10 business day delivery
For orders of any value
Shipping Box
USPS Priority Mail Express International - Box
$80 USD
Flat Rate, 3-5 business days delivery
For orders of any value
Shipping Box

 

International customers are responsible for any taxes, duties or fees assigned at customs.  Orders will be shipped to the shipping address you provided.  I am not responsible for items lost in the mail or delays at customs.  Please allow for several weeks for delivery of your package.

May I return or exchange my MarkiDieux product?

I hope you love every item you purchase from MarkiDieux.  If an issue does arise, please don’t hesitate to contact me within 30 days of receiving your item(s).  Refunds and exchanges will be decided on a case-by-case basis and will be issued when I receive the returned item(s) in the same condition I mailed it(them) to you.

I will cover shipping costs on returns.

Is my personal information safe?

Please see MarkiDieux’s Privacy Policy.

What payment methods are available?

Payment is made through PayPal, and Square payment gateways which accept almost all major credit and debit cards bearing Visa, Mastercard, American Express, UnionPay, JCB, and Discover logos.  


Have a different question? Please contact me and I will answer your question as soon as possible. My business hours are Monday - Friday 9am - 5pm.