Terms of Sale

Please read MarkiDieux’s Data Privacy Policy and Terms of Service.

Made to Order

MarkiDieux products are all made-to-order, meaning that no pre-made products are kept in stock and each item in your order will be made specifically for you.

Processing Time

Typically orders will be crafted, packaged, and ready to ship in 3-4 business days.  Larger orders or orders made within periods of high sales volume may take longer, but will be ready to ship within 7-10 days of purchase unless notified otherwise.

Product Variability

All MarkiDieux products are handmade. The photos shown are examples and the final products will match these photos in look and quality with the exception of differences due to the handmade manufacturing process, the natural variability in beads, availability of supply, and any improvements that may have been made to the manufacturing process.  Any parts substituted will be of same or higher quality.

Product Handling & Care

Your new MarkiDieux products have been designed for long life under normal everyday use.  However, the bendable nature of the wire that allows the pieces to be made allows them to be bent while being used as well.  While any accidental bends can be straightened, repeated bending will make the metal brittle and can cause the wire to break.  Avoid bending the pieces by keeping them in a safe container like the box they arrive in when not in use.

Likewise, the wire of the removable stitch markers should retain their shape unless excessive force is used on them.  If this happens, they will likely no longer function properly.

Product Sizes

All products are as uniform as is possible, but due to their handmade nature please remember that their sizes are approximate. 

Shipping

MarkiDieux handmade products are all made-to-order (MTO). This means that I do not carry completed stock for immediate shipping. Since I carry a wide variety of products, I do not keep all materials in stock as this is very cost-prohibitive. Therefore, I require time to make the handmade products which takes usually within 1-4 days. Very large orders will take longer. Time will be also be needed for my supplier(s) to process and ship any materials that I do not have on hand. This usually takes 5-7 days, but some suppliers will take longer. For example, lampwork beads will need hand-manufacturing time as well as shipping. A few of my suppliers are overseas, and this can add significantly to the manufacturer’s shipping time.

Please contact me before ordering if your order is time-sensitive so I can give you a realistic estimate on delivery.

Most orders will be processed within 7 days after receipt of payment.
Shipping Time

After I process your order, I will ship your products to you. You will be notified by email when your order ships.

I send all of my orders through USPS. Unless a quicker delivery method is chosen (Priority Mail or Priority Mail Express), I will send your order by First Class mail. Shipping charges will be calculated during the checkout process.

Tracking is included in the price, and you’ll get an email with tracking details when your order ships.

To ensure adequate protection of your items, I package them inside a jewelry box and seal them in a bubble wrap mailing envelope.

International orders may be subject to additional fees.

Payment

Payment is due at the time of checkout.

Available payment methods:

  • Credit cards
  • Debit/bank cards
  • PayPal

Orders shipped to Illinois will have 6.25% added for sales tax.

Returns & Exchanges

I gladly accept returns and exchanges Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don’t accept cancellations But please contact me if you have any problems with your order.   Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Digital downloads

I hope you love every item you purchase from MarkiDieux. If an issue does arise, please don’t hesitate to contact me within 14 days of receiving your item(s). Refunds will be issued when I receive the returned items. I will cover shipping costs on returns.